Subscription And Plan Status

Within "Customer Vault", any customer with a plan subscription will display a plan status that reflects the current state of the customer's subscription.

Below are the possible statuses:

Plan Settled: Plan has completed and all payments were billed. i.e.: 12-month plan finished after 12 monthly transactions.

Cancelled: Plan has been cancelled by merchant.

Paused: Temporary hold was put on the remaining billing cycles and remaining. This is only available for Active plans.

Active: Temporary hold was put on the remaining billing cycles and remaining. This is only available for Active plans.

Retry: Payment was declined. When a payment is unsuccessful, it will automatically retry three subsequent times until the plan moves to suspended.

Suspended: If payment could not be completed after three tries, the plan becomes suspended. Once a successful charge has been made on the account, it will move back to the Active state.

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