Within Customer Vault, any customer with a plan subscription will display a plan status. These statuses display the current state of a customer's subscription.
A customer's status can be:
Plan Settled - Plan has completed and all payments were billed. ie: 12 month plan finished after 12 monthly transactions.
Cancelled - Plan has been cancelled by merchant
Paused - Temporary hold on the amount of billing cycles left, as well as the amount of remaining retries - Only available for Active plans.
Active - Currently active and running - payments will continue to be charged on their billing date.
Retry - Payment was declined. When a payment is unsuccessful it will kick over to retry and will try 3 subsequent times until the plan moves to suspended.
Suspended - Following 3 days if payment could not be complete - plan becomes suspended. Once a successful charge has been made on the account it will move back to the active state