My Deposits Didn't Match My Sales

If you're attempting reconciliation and you're finding that your daily batches or sales are not equal to the deposits in your bank account, your account is most likely set up to deduct your merchant and transaction fees from your sales. This means your deposits are equal to your daily sales minus any merchant discount fees for that day.

You can always choose to have your fees pulled out in one monthly sum. You can send us an email to have your account changed over to a monthly basis (usually the second business day of the following month). 

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