Verifying A Transaction

For any number of reasons, you may want to double-check an accepted, or declined transaction. There are two places you can check this information, regardless of your platform. Payfirma HQ will show you real-time transaction details from My Transactions. Alternatively, you can use ClientLine (online reporting for the processing bank) to show transactions made after 24 hours.  

  1. Sign in to http://hq.payfirma.com, and select My Transactions.

  1. Find your particular transaction by scrolling down your list of transactions, or using the filters located on the top of the screen to narrow results.

  1. Approved transactions are shown in grey, while declined transactions are red.  Refunded transactions are in brackets (). 

  1. Clicking on the transaction will provide all additional details.
  1. Log into ClientLine. If you're not registered with ClientLine, learn how to register here
  2. Select the blue Merchant Login button, and enter either your Visa or MasterCard User ID and password. Select Applications, and choose ClientLine Reporting from the drop-down menu.

  1. Select Sales, then Credit Transactions.

  1. Your Hierarchy ID is your corporate Merchant ID number (first 7 digits). Include any other information about the transaction, including the date range, amount, or card details.

  1. Approved transactions matching the information you previously entered will then be displayed.
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