Unlocking Your Terminal

If your terminal pin-pad is locked, you will need the manager's password to unlock it. A terminal may ship with a locked pin-pad, or it may become locked unintentionally, during day to day use.

Unlocking your terminal's pin-pad: 

  1. Press the number 8 while on the Purchase / Refund / Settlement screen.
  2. Enter the manager's password into the terminal and press the green OK key. 
  3. Press the button next to No [F2].

Don't worry if you don't know your manager's password, simply email us at support@payfirma.com and we'll help you locate it. 

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